Refund & Cancellation Policy

At Aronno Group, we are committed to delivering high-quality products and professional project execution. As many of our products and services are customized according to client requirements, the following Refund & Cancellation Policy applies.

1. Order Cancellation

• Orders may be cancelled only before production or project work has commenced.

• Once manufacturing, procurement, design, or project execution has started, cancellation requests may not be accepted.

• If a cancellation is approved after work has begun, the client will be responsible for all costs incurred up to the cancellation date, including design, materials, labor, and administrative expenses.

2. Customized Products

Most of our furniture, interior solutions, engineering services, and woodwork are custom-made based on client specifications.

Because these products are manufactured specifically for each client, they are generally non-refundable and non-returnable, except in cases of manufacturing defects or where otherwise agreed in writing.

3. Refund Eligibility

A refund may be considered only under the following circumstances:

• Aronno Group is unable to deliver the agreed product or service due to reasons within our control.

• A payment has been made in error or duplicated.

• The company approves the refund after reviewing the specific circumstances.

Approved refunds will be processed using the original payment method whenever possible.

4. Non-Refundable Items

Refunds will not be provided for:

• Customized or made-to-order products.

• Approved designs or completed engineering work.

• Completed installation or project execution.

• Delays caused by the client.

• Damage resulting from improper use, negligence, accidents, or unauthorized modifications.

• Products accepted by the client upon successful delivery or installation, unless covered by warranty.

5. Project Delays

Project schedules may be affected by:

• Client-requested design or scope changes.

• Delayed approvals.

• Site readiness issues.

• Material shortages.

• Transportation disruptions.

• Force majeure events.

Such delays do not automatically qualify for refunds.

6. Damaged or Defective Products

If a product is received with a manufacturing defect or is damaged due to our handling, the client should notify Aronno Group within 7 days of delivery or installation.

After inspection, we may, at our discretion:

• Repair the product,

• Replace the affected item, or

• Offer an appropriate refund if repair or replacement is not possible.

7. Refund Processing

If a refund is approved:

• Refunds will be processed within 7–15 business days after approval.

• Processing times may vary depending on the payment method or financial institution.

8. Contact for Refunds or Cancellations

For any cancellation or refund request, please contact Aronno Group with your project details, invoice number, or order reference.

Each request will be reviewed individually, and we will make every reasonable effort to provide a fair and timely resolution.

Aronno Group
Complete Solutions from Design to Delivery